New Water Billing System Launched May 2026 

Park City is upgraded to a new online utility billing system in the beginning of May 2026. This improved system makes it easier to manage your account, update your information, and make payments securely — all in one place. 

To ensure a smooth transition, all customers who currently pay online will need to take a few simple steps in the new system. 

What’s Changing 

New Customer Portal
  • A modern, user-friendly online portal will replace the current payment page
  • All customers who pay online will need to create a new account in the updated system
New Account Number 
  • Your account number will change as part of the update
  • If you use Bill Pay through your bank please update that to your new account number, to ensure your payment is properly credited to your account
  • This new number will be available on your May Statement
  • Consider setting up auto payment on our new customer portal.   
Autopay Enrollment
  • If you use credit‑card autopay today, you’ll need to re‑enroll in autopay in the new portal
  • Customers who pay automatically via bank account and routing number do not need to take action 
Updated Bill Format 

Your paper bill will have a fresh look but will continue to feature all essential account details. 

What’s Not Changing 

  • You can still pay by mail, in person, or by phone
  • Customer service support remains available through the Water Department

How to Set Up Your New Online Account (Available May 1)

Follow the steps below once the new system launches on May 1:

1. Click Water Customer Service in the new portal
Step 1 Create Account

2. Select Add Account

3. Enter your personal information

4. Verify your email address
Step 2 Welcome

5. Enter the verification code sent to your email
Step 3 Verify

6. Choose whether to set up two-factor authentication (recommended but optional)

7. Select Add Account again
Picture 4 Add Account

8. Enter your account number and customer number—found on your water bill
Picture 5 Enter Account Number

9. Click Add Account. The system may take a moment to load your information

10. Repeat the process if you have multiple accounts
Picure 6 Welcome

You’re all set! 

How to Re-Enroll in Autopay 

If you currently use credit‑card autopay, please re-enroll starting May 1: 

1. Click Enroll in Autopay

2. Select Enroll
Picture 7 Enroll

3. Click Enroll Now

That's it — your autopay will be active.

Make a One-Time Payment Without Creating an Account 

If you prefer not to set up a login: 

  • Click Utility Billing
  • Enter your account number and customer number found on your bill

Need Help? We’re Here for You. 

If you have questions before, during, or after the transition, contact the Park City Water Department: